Covering the core techniques of analysis, this intensive 3-day course is a "boot camp" for those seeking to enter the industry, as well as an opportunity to brush-up skills for practitioners.

• A framework for planning the analysis is presented and integrated with project management structures and benefits planning.
• Key techniques including DataFlow Diagrams, Context Diagrams, Flowcharts and the Data Dictionary are explored as tools to model various dimensions of the business proposal, and further contextualised as communication tools.
• Requirements Elicitation skills including interviewing, facilitation and documentation are introduced.

Highly participative, the material is illustrated throughout by a case study and with examples drawn from a wide range of industries and contexts.

Prerequisites: None

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Whilst other workshops on facilitation, interviewing and communication skills provide tools that work effectively when things are ‘going right’, this workshop focuses on techniques for managing the “difficult situations” when things may be ‘going wrong’.

The 2-day workshop presents a series of techniques for influencing stakeholders, addressing conflict and managing other difficult situations that can arise during analysis. Participatory exercises and roleplays are based on scenarios likely to be encountered by a BA.

Course name: Business Analysis: Extension Techniques - The Social Context           Program Code: E239

PD hours / CDUs allotted: 16 (Approval granted in respect of BABOK Version 2.0)

Prerequisites: None

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