Principal - Ann Smith Snr MACS CP

Ann Smith Snr MACS CP

Ann’s experience in business and information technology projects extends over 25 years across the private, community and public sectors.

At Spectrum Management Agency she managed the $10+ million RADCOM development project, a major GIS implementation with significant implications for the telecommunications industry. As Director of Business Solutions & Services at the Australian Industrial Property Organisation she implemented structured project management techniques, integration of project management and system development lifecycles, and preparation of formalized business cases. She coached up to ten team leaders to successful annual delivery of up to 150 projects, sized up to 30-35 person-years. As well she used quality management techniques to obtain 18% per annum savings in support costs As Branch Software Manager for MDS-Qantel (Australia) Pty Ltd she had responsibility for requirements analysis, implementation and support of commercially-oriented IT systems across WA. She was a trainer for and administrator of the Administrative and Clerical Officers' Association’s internal training programme for the S.A. Branch (a training programme of up to 1,000 student days per year delivered by a pool of 10-20 contract trainers). With MDS-Qantel and, with ACOA, she developed and presented staff and client training in computer familiarization, applications and operations procedures. As an independent consultant Ann’s clients have included AXA (Australia), for whom she prepared and delivered a large Business Analyst development program in 2003: this major capability improvement project entailed planning the management of analysis skills across Australia and New Zealand, and delivery of training to a team of several dozen staff. As well she has worked with Department of Family & Community Services and Department of Health & Aged Care. Ann has gained extensive experience in all these roles in negotiation and mediation between stakeholders, clients and suppliers.

In association with ThomsettInternational Ann has presented workshops on Business Analysis, Business Case preparation, and Project Management, both publicly, and in-house.  She has assisted several organisations to develop analysis skills in-house, including the Tasmanian Department of Housing and more recently BT Financial Group and CPAA: this has entailed developing tailored training and coaching staff. She has worked with organisations covering all sectors, including financials, utilities, educational institutions and government departments, including: AMP, Australian Taxation Office, BT Financial Group, Charles Sturt University, Coca-Cola-Amatil, Commonwealth Parliamentary Reporting Staff, CPA, Department of Education, Science and Training, Department of Health and Aged Care, Geoscience Australia, Government of Fiji, Monash University, OneSteel, Sealcorp, South East Water, Tower Life, University of Melbourne, and Yarra Valley Water.

She has conducted risk analysis workshops for such projects as Healthconnect, and has facilitated project planning sessions for numerous projects, attended by up to 100 people, for organizations such as TowerLife. She has conducted requirements analysis workshops for such organizations as Monash University (IT Services) and CSIRO. She has also provided quality assurance services for business cases, project documents and business analysis documents and processes, for, amongst others, the Houseworks project in Department of Health & Human Services.

Ann's recent contributions to industry include:

* Papers on Agile Analysis presented at the Australian Institute of Project Mangement in 2008,

* New workshops on Data Analysis and Presentation, Facilitation and Advanced Business Systems Analysis,

* Discussion papel participation at BA Symposium in 2008,

* Multiple Presentations across Australia at BA World in 2009 and 2010

* Publication on Agile Analysis in Information Age in 2010

Ann is currently completing a Masters degree in Business Systems Design and Management. Her professional affiliations include International Institute of Business Analysis and the Australian Association of Professional and Applied Ethics. She is a Senior Member of the Australian Computer Society. 

What people say...

"...thanks for your great work delivering the Executive Briefing..."

"Just a note of THANKS for the wonderful talk last week for WIITT. You were awesome!"

"Haven't yet thought of anyone to compare...couldn't fault Ann's enthusiasm, knowledge and ability."

Last update: 6/07/2011